We take a hands-on approach to support. In fact, the majority of our team are part of our support staff, working around the clock to answer your questions and help you find success with Divi.
There is always someone waiting to help you on our support chat system. Just click the pink chat bubble at the bottom of your screen and ask us about anything Divi-related! We will do our best to help you and we pride ourselves in going above and beyond the call of duty. If you’d rather not use that chat system, that’s fine too. Our responses will also go to your email and you can reply there as well.
The support that comes with your Elegant Themes membership is already amazing. In fact, we think it's the best in the business! However, if you or your clients demand even faster support around the clock, we have you covered. Divi VIP members enjoy 30 minute response times every day of the week. Put us in your corner and we'll help you run a successful web design business.Get VIP Support
We like to take a hands-on approach when it comes to support. That’s why we created the Divi remote access system, which allows any websites owner to give our support team limited access to your WordPress admin panel with a click of a button. We’ll log into your website, research the issues and even fix it for you if possible. It’s a magical thing when you click a button and your problems get solved for you!
Divi’s System Status identifies issues with your hosting environment so that you can fix them and ensure that Divi runs optimally. This is a great place to start when setting up your Divi site, and it eliminates the guesswork.
The huge ecosystem of WordPress and Divi products is an amazing resource. However, we have all run into plugin conflicts that can cause bugs or even crash websites. Divi Safe Mode allows you to log into your Divi websites with all plugins temporary disabled (only for you, and not your visitors). This allows you to use Divi while bypassing and identifying conflicts with other plugins. Your website will continue to run normally with plugins enabled while you are logged in using Safe Mode.
Divi’s visual builder is packed full of helpful instructional videos. No matter where you are in the builder, there will be a blue help icon that you can press to learn more about whatever you are currently doing. Our help videos will play right inside the builder so that you can follow along while you watch them. It’s great!
It’s easy to jump into Divi thanks to the Divi product tour. We’ll walk you through the builder and familiarize you with all the basic concepts so that you can hit the ground running and start building your website right away.
Every Divi option and feature comes with help text. There are a lot of options in Divi, but they are easy to understand because they are always explained. Just click the help icon to get more information about whatever feature you are currently using.
Divi is well documented and we continue to post new resources on our website every single day! Enjoy thousands of helpful tutorials and learn how to get the most out of Divi and WordPress.
The Divi docs are where we document every Divi element and feature in detail. There is a wealth of information here and we give you everything you need to learn Divi, even if you are a beginner.Visit Documentation
We post multiple helpful articles on our blog every day and we have been doing so for years! There are thousands of helpful posts that cover everything about Divi and WordPress.Visit the Blog
Our YouTube channel is filled with tons of instruction videos and video podcasts. We dig deep into every new Divi feature and show you how to get the most out of your Divi membership.Visit The YouTube Channel
We take pride in the high level of support we are able to provide, but don’t just take it from us. Here are some things that our customers are saying about our support 👇Browse 20,000+ 5-Star Reviews
BEST PRODUCT AND SUPPORT HANDS-DOWN! We can not speak highly enough about Elegant Themes! Their products and support are TOP-NOTCH! Seriously! Anytime we've had an issue when building a website for a client, We reach out and the support team either provides step by step guide on how to fix the issue or they hop in and simply fix the issue for us!
Today you can find a great product or great support, but it's rare to find the combination of both performing at the level that Elegant Themes does it at. We are grateful for them (it's literally like having your own IT Tech Team).
I've been with Divi for over two years, and I have to say, the service and support are second to none. Extremely responsive and helpful.
I recently reached out to them with a problem. Once I connected with Pavel (Support Team) and gave him access to the back-end of my WordPress dashboard, he was able to create a quick explainer video solving the problem I was having. Oh, and this was all done within 3 minutes. Who does this anymore...DIVI!!!
If your on the fence about getting started with them, don't. Jump off and get going immediately. You'll be glad you did.
I use Divi by Elegant Themes as my WordPress platform (or theme). I have a small business that works in the Digital Marketing space. I am 78 years old and love doing this to remain vital. Although I spent my whole career in IT, I have been doing Digital Marketing for seven years. I am a relative newbie. I have been using Divi for 3 years and find their support people very helpful and caring in the way they support me. There are a lot of WordPress themes but none provide the support that Divi does.
First of all, the Divi Builder is, in my opinion, hands down the best and fastest way to build professional, attractive, and responsive websites. Couple that with the fact that the team at Elegant Themes never stops improving their product and you have a certified winner. I recommend Divi to every web designer/developer I meet. Secondly, their support is second to none. They respond promptly and do not rest until your issue is solved.
My issues are never with the builder but are usually something that I have done wrong. This doesn't matter to them, however, they go above and beyond to solve the problem every time.
Honestly the Divi support is A+. Before joining the Divi family I read how good they are but, you don’t believe it until you experience it, what is good is it is so consistent and constant in receiving quality advice time after time.
Super friendly and helpful Support! Every Time O have a problem with my website they fixed it in minutes.
I've been a fan of Elegant Themes for years now! I don't make websites for a living, but I do use their platform to build and maintain my business website, which I am constantly tweaking and updating. Their stellar support is what makes it possible for me to do these updates myself, rather than outsourcing to someone else. I'm totally OCD and I probably drive the support team crazy with all my questions, but everyone is so patient and kind and incredibly helpful. Thank you, Elegant Themes - and thank you to everyone who is on your team! You guys are AMAZING!
I signed up for the membership because I kept running into some hurdles. I'm not a web designer, just someone who really wanted to do this without hiring anyone. Now in the end I was about to hire someone anyway because there were so many little things I couldn't fix. But instead, I decided to ask the support via chat for help and they guided me with descriptions and screenshots to fix all the things myself. Now my website is finished and I'm so super proud and also saved A LOT of money.
Support at ET is really incredible. Even when the issue isn't directly related to their products.
The support on Elegant Themes is more than great, they solve any question in matter of minutes. This is something wonderful
I contacted technical support 4 times already, with things that I couldn't do, and their support team solved my issue with remote access to my website, no credentials needed for this, it's just wonderful.
Furthermore, they have a lifetime plan, which I prefer more rather than a 1-year deal.
Marie Campbell Regalado
I had a significant problem with my website when I switched from the Divi theme to Extra. After days and days of back and forth with numerous people taking over the chat, we figured out that the issue could be resolved from my hosting site.
This is hands down the BEST support I've ever had. I can't even imagine how they get all these amazingly talented people in one place.
I have never been more satisfied with a product support team like this one. I was having trouble figuring out the best way to customize my site and they were there to help me every step of the way. I got so much value from their knowledge and responsiveness that I couldn't be more satisfied!